Operations & Customer Support Agents
Keep your eCommerce business running smoothly with trained, reliable, and cost-effective remote staff.
Services We Offer
We provide dedicated support agents who handle the day-to-day operations and customer communications that keep your business running — so you can focus on growth.
Operations Support
- Order and return processing
- Coordination with 3PL or in-house fulfillment teams
- Updating order status and tracking numbers
- Managing product listings and updating inventory
- Handling refund and cancellation requests
- Marketplace backend support (Amazon, Walmart, Etsy, etc.)
Customer Service Agents
- Responding to customer inquiries via email, live chat, and social media
- Managing product reviews and feedback
- Resolving complaints, escalations, or delivery issues
- SOP-based handling of FAQs and returns
- Providing a branded, friendly, and consistent tone in communication
Admin & Back Office Help
- VA support for repetitive tasks
- Creating and maintaining SOPs
- Data entry, reporting, and order-related documentation
- Support with loyalty, subscription, and reward programs
Why We're Different
We’re more than just another outsourcing agency. Our support model is strategic, scalable, and customized to how your business actually operates.
- eCommerce Specialization Our agents are trained specifically on tools like Shopify, Amazon Seller Central, Gorgias, and ShipStation.
- Tailored OnboardingWe customize SOPs, templates, and workflows to your brand and voiceWe customize SOPs, templates, and workflows to your brand and voice.
- Integrated with Your Tools Agents work directly within your helpdesk, email, or ops systems.
- Managed & MonitoredYou don’t need to worry about training or daily oversight — we handle onboarding, quality checks, and ongoing performance tracking.
- Scalable Team ModelStart with one agent, expand as you grow — without the hassle of hiring
What You Can Achieve
Outsourcing operations and customer service to a trained team helps you:
- Reduce Founder Burnout Get out of the weeds and focus on strategic growth
- Improve Customer SatisfactionFaster, friendlier, and consistent responses
- Streamline Order Management No more missed shipments or delays
- Lower OverheadsSave significantly compared to hiring in-house staff
- Build SOPs and SystemsCreate scalable processes for your team and future hires
How This Works
Discovery & Role Mapping
Setup & SOP Development
Agent Assignment & Training
Ongoing Support & Optimization
Businesses We've Helped Succeed
We’ve partnered with founders, operators, and investors to provide finance, accounting, and strategic support at every stage of growth.
Case Studies
Inventory Management & Supply Chain Support: A Success Story
What Our Clients say about our services
First off, thank you for the preliminary report – really polished and professional.
“Allied Consulta helped us transform our inventory chaos into a structured system. Their attention to detail, understanding of global supply chains, and proactive reporting gave us confidence to scale.”
